Delivery Information
Last updated: February 2026
UK delivery
We deliver to addresses in the United Kingdom. Standard delivery typically takes 2–4 working days from dispatch. We aim to dispatch orders within 1–2 working days of payment confirmation.
Free delivery
Free delivery on orders over £40. For orders below £40, a delivery charge will be applied at checkout.
Tracking
Once your order has shipped, we will send you an email with tracking information where available. You can use this to track your delivery.
Lost or damaged goods
If your order does not arrive within the expected timeframe, or arrives damaged, please contact us at hello@frankieandpaws.com with your order number. We will investigate and, where appropriate, replace or refund.
Contact
For delivery enquiries: hello@frankieandpaws.com.