Terms & Conditions
Acceptance of Terms
By accessing and using the Frankie & Paws website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.
Products and Pricing
We reserve the right to change product prices at any time. All prices are listed in GBP and include VAT where applicable. We make every effort to ensure pricing accuracy, but errors may occur.
Orders and Payment
All orders are subject to product availability. We reserve the right to refuse or cancel any order. Payment is processed securely through Stripe. You agree to provide accurate payment information.
Shipping and Delivery
We ship within the UK. Delivery times are estimates and not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier.
Returns and Refunds
We offer a 30-day return policy on unopened products. To return an item, please contact us within 30 days of delivery. Refunds will be processed to the original payment method.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Frankie & Paws and is protected by copyright laws.
Limitation of Liability
To the fullest extent permitted by law, Frankie & Paws shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.
Contact Us
If you have questions about these Terms & Conditions, please contact us at hello@frankieandpaws.co.uk
Last updated: 27 December 2025