Privacy Policy | Frankie & Paws

1. Introduction

Frankie & Paws ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data we collect

We may collect: name, email address, delivery address, payment information (processed securely by Stripe), order history, and communication preferences. We also collect technical data such as IP address and cookie data where necessary.

3. How we use your data

We use your data to process orders, send order confirmations and shipping updates, manage your account, send marketing communications (where you have opted in), respond to enquiries, and improve our services. We do not sell your data to third parties.

4. Legal basis

We process your data on the basis of: contract (order fulfilment), consent (marketing, cookies), and legitimate interests (fraud prevention, service improvement).

5. Your rights

You have the right to access, rectify, erase, restrict processing, data portability, and to object. You may withdraw consent at any time. To exercise these rights, contact us at hello@frankieandpaws.com. You also have the right to complain to the ICO.

6. Contact

For privacy enquiries: hello@frankieandpaws.com.