Frequently asked questions

We use only natural, plant-based ingredients — no parabens, sulphates, or microplastics. Every formula is designed for sensitive skin and developed with the same care we'd want for our own dogs. We're a small brand, so we can focus on quality over quantity.

Yes. Our products are formulated with gentle ingredients like oatmeal, lavender, and coconut oil. They're designed for dogs with sensitive or reactive skin. If your dog has severe allergies, we recommend patch testing first or consulting your vet.

We aim to dispatch within 1-2 working days. UK delivery typically takes 2-4 working days. Free delivery on orders over £40. You'll receive tracking information once your order ships.

We offer a 14-day cooling-off period. If you're not completely satisfied, you can return unopened products for a full refund. Opened products may be returned at our discretion if there's a genuine issue. See our Returns Policy for full details.

Our Calming Lavender Shampoo is gentle enough for puppies over 12 weeks. For younger puppies, we recommend consulting your vet before using any grooming products.

We currently ship to the UK and Ireland. We're exploring international shipping — sign up to our newsletter to be the first to know.

Yes. We never test on animals. Our products are made with love for dogs, and we believe that extends to all creatures.